BRICK BY BRICK
Brick by Brick are a small housing charity working with vulnerable clients in the Deptford area.
Their requirements include an accurate record of current residents and rental payments, risk assessments and support needs progression analysis.
In addition to the Salesforce Platform, a customer community has been designed to allow external referrers to complete an online application for their clients. Making use of the approval processes within Salesforce, Brick by Brick can communicate with referrers to request further information, and keep track of the various stages of referral from initial application to acceptance, and move-in.
Enabling a section by section approach has helped break a lengthy form into more manageable chunks, helping both referral partners and Brick by Brick process applications more efficiently.